Quality Assurance Manager – Legal Regulation (Mat Leave Cover)
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Solicitors Regulation Authority
Requirements of the role
Are you an individual with significant and practical experience of complex case analysis, with a practical understanding of the principles of Quality Assurance (QA)?
The QA team includes both legally qualified and lay QA Managers. We are seeking a lay QA Manager to join our growing team in Birmingham, Cardiff or London (hybrid).
This is a 12-month fixed term contract (maternity leave cover). The successful candidate is expected to start in February 2026.
The role
The team is at the forefront of driving up standards, providing confidence to our key stakeholders in our regulatory activities.
This is an exciting time to join as we are currently working on measuring the success of a large-scale Continuous Improvement Programme within our Investigation and Enforcement Directorate.
As a Quality Assurance Manager, you will own, drive and optimise quality assurance in a consistent way across the organisation. You will be accountable for conducting case reviews, analysing results, and providing feedback to the organisation on identified trends and themes, ensuring delivery of the SRA’s overall strategic objectives. You will work as a part of a team that is designed to improve consistency and efficiency.
You will engage with senior stakeholders to build an understanding of requirements to build into the design and delivery of quality assurance activities. You will lead on identifying areas of efficiency and improvement including developing recommendations for operational teams.
In addition, there are opportunities to undertake thematic work and provide consultancy services to other areas across the organisation to support with the development of QA frameworks.
You will need strong analytical, judgement and communication skills.
To understand more about what this might look like for you on a day-to-day basis, there is a 'Day in the life' of a Quality Assurance Manager at the bottom of the advert on our website.
Location: Birmingham, Cardiff, London
* Contract type: Contract, Fixed term, Secondment
* Profession: Manager, Quality Assurance
* Working pattern: Flexible working, Hybrid
* Closing date: 16/11/2025
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