Job Description Nuco Solutions is seeking a Customer Service Supervisor responsible for leading and managing a responsive repairs and maintenance service within a specific geographical area. The ideal candidate will be responsible for overseeing a trade team and ensuring effective use of resources, high-quality work, and customer satisfaction. The postholder will manage a budget of approximately £900k while maintaining a strong focus on operational performance, value for money, and staff development. Roles and Responsibilities * Deliver a high-performing, customer-focused repairs service. * Lead and develop a motivated, values-driven team. * Monitor and report on operational performance, taking corrective action as needed. * Resolve customer feedback and complaints promptly to ensure satisfaction. * Manage and oversee specialist contractors and ensure service quality. * Maintain accurate records for performance, cost control, and compliance. * Ensure team compliance with internal processes and training requirements. * Promote health and safety across all work activities. * Optimise workforce productivity and ensure appropriate out-of-hours coverage. * Perform other duties as required. Skills and Experience * Leadership experience in a fast-paced, reactive maintenance environment. * Proven ability to assess repairs and deliver effective solutions. * Qualified in a construct...