Job Overview
The Nursing Support Worker will work closely with the Registered Nurse supporting and caring for patients following a stroke.
A key aim of the role will be to support the patient to achieve optimum independence by assisting in the provision and monitoring of rehabilitation services, implementing an agreed individualised plan of care as determined by the team.
The post holder is expected to always treat individuals with dignity and respect, recognising their wishes and beliefs, and empowering the patient to have choice and control of their care.
The post-holder will practice in accordance with Health Board standards and statutory requirements and operate within the boundaries of the role and assessed competencies.
The post-holder will be expected to develop within the role as required within the boundaries of the job description and agreed competencies.
The post holder must communicate effectively at all times and in conjunction with other team members, contributing to and maintaining the team/ward philosophy.
Main Duties of the Job
* Provide appropriate routine information effectively to patients, carers and other staff, using appropriate communication techniques to overcome any barriers to understanding and providing support using empathy and tact during distressing or emotional events (including interacting with patients/families who have additional needs such as learning disabilities or language/communication barriers).
* Respond appropriately to routine queries, take phone messages and pass on written and verbal information to patients and staff in a timely manner.
* Promote health education specific to the clinical area and in line with national and local policies.
* Follow all legislation and organisational policies and procedures, comment on procedures for own area of activity, and suggest improvements that contribute to the efficient running of the service and a better patient experience.
* Contribute to research, audits, quality improvement initiatives and clinical trials programmes as required within the area of work.
* Maintain accurate records in both written and electronic formats, adhering to data governance, confidentiality, and cybersecurity policies.
* The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Hywel Dda University Health Board provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties. We employ over 13,000 staff and offer primary, community, in‑hospital, mental health and learning disabilities services.
Our services are provided in:
* Four main hospitals: Bronglais Hospital (Aberystwyth), Glangwili Hospital (Carmarthen), Prince Philip Hospital (Llanelli), Withybush Hospital (Haverfordwest)
* Five community hospitals: Amman Valley and Llandovery hospitals (Carmarthenshire); Tregaron Hospital (Ceredigion); Tenby and South Pembrokeshire hospitals (Pembrokeshire)
* Two integrated care centres: Aberaeron and Cardigan (Ceredigion), plus several other community settings
* 47 general practices (6 managed by the Health Board), dental practices (including 4 orthodontic), 97 community pharmacies, 43 general ophthalmic practices, and 8 ophthalmic domiciliary providers
* Numerous mental health and learning disabilities services
Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh; applications submitted in Welsh will not be treated less favourably than those in English.
Interviews will be held on 18/06/2026.
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