Overview
Eurotoner – Little London, England, United Kingdom
Senior role leading the leaseholder service in the borough, with responsibility for end-to-end service delivery, policy development, and stakeholder management.
Responsibilities
* Lead the end-to-end leaseholder service, including billing, consultation, dispute resolution, and communications; manage section 20 processes for major works; ensure legal compliance and effective stakeholder management; establish and lead a single leasehold team in the borough.
* Develop and implement policies, procedures, and performance frameworks to improve service quality and accountability.
* Collaborate with finance, legal, asset management, and housing teams to deliver joined-up services.
* Act as the strategic lead for leaseholder engagement, ensuring clear, empathetic, and timely communication.
* Manage complex cases, complaints, and tribunal matters with professionalism and attention to detail.
* Provide expert advice on leaseholder legislation, rights, and obligations.
* Lead a team of officers, fostering a culture of ownership, responsiveness, and continuous improvement.
Qualifications / Experience
* Experience leading leaseholder or similar service delivery in a local government or housing context.
Seniority
* Director
Employment type
* Temporary
Job function
* Management
Industries
* Strategic Management Services
To apply, please send your updated CV in the first instance.
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