We have an opportunity for a Team Leader to support our Holiday Cottage Cleaners at Nymans Garden, Standen House, and Sheffield Park and Gardens.
Duration: Permanent
Hours: Part-time, 15 hours per week. Shifts are scheduled on Mon, Wed, Fri to cover changeovers at the cottages. There may be a need to be on call on Saturdays, and work on Bank Holidays is required. Responsible for two changeovers per week.
Salary: £12.00 per hour
Interviews: w/c 25 November 2024
Start Date: w/c 2 December 2024
Internally known as 'Holidays Operation Team Leader.'
Applicants will complete an online assessment instead of submitting a CV or online application form. This helps us understand your strengths and provides more information about the role.
What it's like to work here
Discover more about working within “Holidays” at the National Trust.
What you'll be doing
You will induct new staff, support efficient and flexible service delivery, ensure high standards of presentation during changeovers and house opening, coordinate routine maintenance and repairs, and handle customer queries in line with the NT Holidays Toolkit.
Adherence to Health and Safety regulations and environmental management is essential, including working with risk assessments, COSHH procedures, accident reporting, and fire safety.
You can view the full role profile in the attached document. You don't need to have all listed skills and experience; the profile provides a comprehensive picture of the role's potential.
Who we're looking for
We'd love to hear from you if you have:
* Practical experience in an operational role within a holiday environment
* A good understanding of standards for housekeeping, presentation, and maintenance
* Some supervisory experience, strong people skills, and confidence in handling incidents and complaints
The package
The National Trust's motto is ‘For everyone, for ever.’ We strive to create an inclusive culture where everyone feels they belong. We value diversity and seek to reflect the communities we serve.
Benefits include:
* Substantial pension scheme up to 10% of basic salary
* Free entry to National Trust places for you, a guest, and your children (under 18)
* Season ticket loan
* EV car lease scheme
* Perks at work discounts (gym memberships, shopping discounts, cinema discounts)
* Holiday allowance up to 32 days, with options to purchase additional days, subject to criteria
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