24,570 Plus Uncapped Commission Cruise Guest Advisor- Rivers
Permanent
Hybrid – 3 days a week in Folkestone, Enbrook, Kent
You may have seen our TV advert?
The Saga Cruise team is ready to expand our team of skilled Guest Advisors who are key to assisting our customers when planning and booking luxury travel packages with Saga Cruise across our Ocean and Rivers itineraries.
If you have a passion for customer service and love talking about travel while advising our guests on best options and new experiences, then this role is for you.
From day one as a Cruise Guest Advisor, you can work on a Hybrid basis.
The hours for this role cover the opening hours of 9am-6pm Monday to Friday and the requirement to work 1 Saturday in 3 with the hours of 9am-5pm. This is a hybrid role and requires 3 days in Folkestone, CT20 3SE.**
The starting point of their journey begins with you and our team of Guest Advisors.
bookings, promotions, general enquiries that could lead to future bookings, amendments, and service calls relating to all things Cruise!
Managing the calls into the contact centre from our guests in a timely and professional manner
Fully managing the nature of the call, ensuring all actions are made such as general guest service or advice, sales calls, handling complaints and providing timely updates to the guests such as itinerary changes
The Ideal Candidate We are keen to interview applicants who have already worked in a customer focussed role where they have guided and advised customers with booking travel or recommending products. We are open to consider applications from candidates with no travel background, but it is essential to demonstrate your passion for overseas travel or Cruise.
Have previously worked in a call centre / contact centre environment and be comfortable talking to customers over the phone, demonstrating excellent communication skills
Can demonstrate a can-do approach and be flexible when required (Occasionally, you could be needed to make urgent contact to our guests outside of normal working hours to discuss changes to their bookings from circumstances outside of Saga’s control.)
Shows a passion for guest service and a natural enthusiasm for progression opportunities
Comfortable with working from home Tuesday to Thursday
We believe exceptional work deserves even more exceptional rewards, that\\\'s why we have put together an amazing benefits package for all colleagues.
~25 days holiday + bank holidays
~ Commission and performance levels
~ Option to purchase additional leave up to 5 extra days
~ Pension scheme matched up to 10%
~ Life assurance policy on joining us
~ Wellbeing programme
~ Colleague discounts including family discounts on cruises and holidays
~ Range of reductions and offers from leading retailers, travel groups and entertainment companies
~ Enhanced maternity and paternity leave
~ About the Company Over the past 70 years we have become the UK\\\'s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.