Job Title: Senior Front of House Receptionist / Administrator – Private Fertility Clinic
Location: Borehamwood, Hertfordshire
Salary: £24,000 – £27,000 (dependent on healthcare experience)
Start Date: ASAP
Contract Type: Permanent
Hours: Monday to Friday, 8:30am–5:30pm or 9:00am–5:30pm (rota-based)
Some Saturday/Sunday mornings required – time off in lieu provided
Benefits:
* Free on-site parking
* 23 days’ holiday (plus bank holidays)
* Salary review and increase after probation (based on performance)
* Supportive and welcoming working environment
About the Role:
We are looking for an experienced and personable Senior Medical Receptionist / Administrator to join a prestigious private fertility clinic in Borehamwood. Working closely with the Reception Manager, you will be the first point of contact for patients, ensuring a professional, caring, and efficient experience from their initial consultation through to the completion of their treatment journey. This is a busy and rewarding role, requiring a proactive and organised individual with excellent interpersonal skills and a genuine passion for patient care.
Key Responsibilities:
* Welcoming patients and visitors in person, via phone, and email
* Booking and managing appointments and clinic schedules
* Patient registration and managing confidential records
* Handling enquiries with warmth, empathy, and professionalism
* Processing payments and entering data into accounts/healthcare packages
* Supporting the administrative needs of the clinic and management
* Ensuring each patient receives exceptional service throughout their journey
Requirements:
* Previous experience as a Senior Medical Receptionist or Administrator, ideally in private healthcare or a GP surgery
* Familiarity with healthcare or accounting software systems
* Financial acumen or experience managing payments/accounts
* Strong IT and administrative skills, with attention to detail
* Highly articulate, organised, and compassionate
* Must be eligible to work in the UK
* A car driver is preferred due to the clinic’s location
If you are a dedicated and energetic receptionist or administrator looking to join a supportive and state-of-the-art medical environment, we would love to hear from you. Apply today with your CV!