We are a leading UK debt purchase business focused on helping customers resolve their financial obligations in an ethical and manageable way. As we continue our growth journey, we are committed to delivering world-class digital experiences for our customers, partners, and stakeholders.
We are seeking a talented Delivery Lead to lead the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment.
As a Delivery Lead at Perch Group, you will be responsible for leading the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment. This role requires a strong understanding of both Agile and Waterfall methodologies, as well as expertise in Business Analysis & Continuous Improvement. Ideally, you will have experience in debt collection or financial services industries, working closely with demanding stakeholders to ensure that projects are delivered on time, within scope, and to the highest quality standards.
The role is hybrid, with the opportunity to work from both the Blackpool & Manchester offices. The successful candidate will be adept at managing cross-functional teams, building strong relationships, and driving continuous improvement within the project delivery process.
Culture & Environment
Working at Perch Group will be both challenging and rewarding. You’ll collaborate with senior leaders and business units with unique perspectives, and you’ll have the autonomy to shape the consumer journey at scale. Expect to be challenged, held accountable, and to deliver digital products that make a tangible difference for customers
Key Responsibilities
* Project Delivery- Lead the full life cycle of multiple, concurrent projects, ensuring successful delivery of project outcomes from initiation to closure across various business functions.
* Stakeholder Management- Collaborate with internal and external stakeholders, managing their expectations and delivering on key objectives in a high-pressure, fast-paced environment. Acts as the Voice of the Customer in Sprint Planning and reviews
* Agile & Waterfall Methodologies- Apply both Agile and Waterfall frameworks to manage projects, adapting the methodology to best fit the project's needs. Facilitate Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives where applicable. Owns and prioritises the Product Backlog.
* Business Analysis- Analysis of Change Requests and Problem Statements to understand root causes and best course of action to deliver tactical and strategic solutions, acknowledging Technical and Business Risks, Assumptions & Dependencies. Defines user stories and acceptance criteria.
* Continuous Improvement- Drive continuous improvement initiatives, identifying inefficiencies in processes and implementing solutions to enhance project delivery and team performance.
* Risk & Issue Management-Proactively identify, manage, and mitigate project risks and issues, ensuring that corrective actions are taken when needed to maintain project timelines and deliverables.
* Resource Management-Effectively manage resources across multiple projects, ensuring the right team members are assigned to tasks and that workloads are balanced to optimise project success.
* Budget & Financial Oversight- Monitor project budgets, ensuring that costs are controlled and aligned with the financial objectives of the business.
* Benefits Management- Ensuring benefits are understood, documented, owned and realised within the delivery lifecycle.
* Change Management- Lead and implement change management strategies to ensure smooth transitions and successful adoption of new processes or systems within projects.
* Cross-functional Collaboration- Work closely with technical and business teams to align project goals with strategic business objectives, ensuring that both functional and non-functional requirements are met. Ensures the dev team builds the right features in the right order.
Required Skills and Experience
* Proven Experience in Debt Collection or Financial Services Industry
* Strong Agile and Waterfall Methodology Knowledge
* Continuous Improvement Mindset
* Stakeholder Management
* Multi-project Management
* Strong Leadership Skills
* Business Analysis & Problem Solving
* Adaptability and Resilience
Professional Training / Accreditations
Required
· Project Management Certifications (e.g., PRINCE2, PMP, ScrumMaster, Agile Certified Practitioner) or equivalent practical experience.
· Strong proficiency in project management software and tools (e.g., JIRA, Microsoft Project, or equivalent).
· BusinessAnalysis (BCS) or equivalent practical experience.
Desirable
· Continuous Improvement (e.g., LSS Green Belt, Black Belt) or equivalent practical experience.
The Application Timeline
* A first stage video call with the internal talent acquisition team (15 minutes)
* A second stage competency interview with the hiring manager (60 minutes)
Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment.
If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.
Why you should be EXCITED to apply...
* £60,000+ up to 20% of your annual salary, paid as a bonus.
* This role is based at our Blackpool office, conveniently located just off the M55 or Manchester Spinningfields office. Travel may be required between these locations based on business requirements.
* 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
* The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
* And many more benefits to support your wellbeing and professional development.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status.
If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email recruitment@perchgroup.co.uk.
PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.