Overview
Candidates must be computer literate; knowledge of the Vision clinical system would be beneficial but full training can be provided. A good telephone manner is essential, preferably with previous experience in a surgery or NHS environment.
Responsibilities
* Maintain and monitor the practice appointment system
* Process personal, telephone, and e-requests for appointments
* Answer incoming phone calls, transfer calls, or deal with callers' requests appropriately
* Initiate contact with and respond to requests from patients, team members, and external agencies
* Data entry of new and temporary registrations and relevant patient information as required
* Manage all queries as necessary in an efficient manner
* Monitor and maintain the reception area and notice boards
* Provide general administrative support such as scanning, copying, supporting the clinical team
Requirements
* Primary Care: 1 year (required)
* Reception: 1 year (preferred)
Role details
The role is part-time and can be worked over 4 days. Hours are 8:00 am – 6:30 pm, Monday to Friday.
About Fairfield Surgery
Fairfield Surgery is an 8,300-patient GMS practice based in the Port Talbot Resource Centre with a friendly administrative team. There are 3 GP Partners with a clinical team of a Practice Pharmacist, Practice Nurses and a Health Care Worker. Supported by a community team of District Nurses, Midwives and Health Visitors.
Vision and benefits
* Our vision is to offer excellent medical care in accordance with best practice, while supporting all staff
* Modern purpose-built surgery
* Free parking
* Good working conditions
* NHS Pension scheme
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