Overview
Based within our Ipswich waterfront office, you will be first point of contact for inbound calls into our growing Frontline team. You'll be fully trained to handle a variety of calls ranging from initial claim logging through to claim queries. This role is ideal for individuals looking to start a career within the insurance industry, as personal development and role progression is at the heart of what we do. To support your career progression, we’ll also contribute financially for you to gain your Chartered Institute of Insurance (CII)! How you'll make an impact As a Customer Service Advisor, you'll play a vital role in ensuring the smooth handling of customer claims. Your primary responsibilities will include: Accurately recording customer claim details while adhering to established processes. Delivering outstanding customer service across all interactions, ensuring a positive experience for every client. Proactively finding opportunities to improve processes and contribute to operational efficiency. About You You have strong communication skills, with the ability to effectively engage with customers and colleagues. You’ll have an optimistic attitude, enthusiasm, and dedication to your work. You work well independently and as part of a team. You have attention to detail and can effectively focus on tasks in a fast-paced environment. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days Defined contribution pension scheme, which Gallagher will also contribute to Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x Income protection, we’ll cover up to 50% of your annual income, with options to top up Health cash plan or Private medical insurance Other benefits include: Three fully paid volunteering days per year Employee Stock Purchase plan, offering company shares at a discount Share incentive plan, HMRC approved, tax effective, stock purchase plan Critical illness cover Discounted gym membership, with over 3,000 gyms nationally Season ticket loan Access to a discounted voucher portal to save money on your weekly shop or next big purchase Emergency back-up family care And many more…