Anchor days: Monday and Thursday
About the business
At ICIS, our mission is to optimise the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world.
We provide a comprehensive view of global commodities markets, enabling customers to navigate complex value chains with confidence. Our offering includes price assessments, market reports and forecasts, a dedicated news channel, and supply‑and‑demand data used daily by organisations across the chemical, energy, and related sectors.
You can learn more about ICIS here:
About the team
Our commercial teams are driven by curiosity, professionalism, and customer focus. We operate in a fast‑paced environment where strong communication, attention to detail, and commercial ownership are essential.
The team values collaboration and high standards, with a shared commitment to delivering a high‑quality customer experience. While the external market presents challenges, the internal culture is supportive, commercially focused, and performance‑driven.
About the role
We are recruiting an Account Manager to join the ICIS commercial team in London. The role is responsible for managing and growing a subscription‑based customer portfolio, primarily within the chemical sector, with some exposure to energy customers. It requires strong commercial discipline, customer ownership, and a structured approach to account management.
This is a hands‑on, customer‑facing role, suited to someone who enjoys managing renewals, developing relationships, and identifying growth opportunities within existing accounts.
Responsibilities
Account ownership: Manage and retain a portfolio of chemical and energy customers, ensuring high renewal rates and long‑term relationships
Commercial growth: Identify and execute upsell and cross‑sell opportunities within existing accounts
Customer engagement: Act as the primary point of contact, delivering a professional and consistent customer experience
Subscription management: Drive renewals through proactive planning, value articulation, and structured account reviews
Market understanding: Develop a strong understanding of ICIS products and how customers use data to support commercial and strategic decisions
Pipeline discipline: Maintain accurate forecasting, opportunity tracking, and account plans
CRM usage: Use Salesforce.com to manage accounts, activity, and commercial insights
Collaboration: Work closely with internal stakeholders to support customer needs and deliver value
Requirements
Mid‑level to experienced profile, typically 4–5+ years in an account management or commercial role
Background in chemicals and/or exposure to energy customers is highly desirable
Comfortable operating in a commercially demanding environment
Strong commercial drive and sense of ownership
Structured, disciplined approach to account management
High levels of professionalism and attention to detail
Clear, confident communicator — written and verbal
Motivated by learning, challenge, and portfolio complexity, not just compensation
Working for you :
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
Learn more about the LexisNexis Riskteam and how we work here .
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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