Job Title: Assistant Back of House Manager
Department: Back of House, F&B
Inspired and Supported by: Back of House Manager
Your purpose will be:
As Assistant Back of House Manager, you will support the smooth and efficient running of all Kitchen and Back of House operations, ensuring the highest standards of cleanliness, organisation, and compliance are consistently delivered.
You will be accountable for:
Supporting the implementation and maintenance of BOH standards and ensuring all relevant documentation is correctly applied during shifts
Assisting in the control and monitoring of chemical usage, ensuring safe handling, correct storage, and staff training in line with COSHH requirements
Maintaining full compliance with Health & Safety regulations and hotel policies, including COSHH and HACCP standards
Supporting the care and protection of all BOH furniture, fixtures, and equipment
Assisting in the upkeep, maintenance, and cleanliness of all kitchen and BOH areas and equipment
Ensuring all BOH areas are maintained in a clean, safe, and hygienic condition in line with statutory and hotel standards
Your key responsibilities & contribution will be:
Support the supervision and coordination of BOH colleagues across stewarding operations, stepping in to lead shifts when required
Assist in delivering departmental goals set by the Back of House Manager, ensuring operational efficiency and consistency
Support ordering, stock control, and proper allocation of supplies, uniforms, tools, and equipment
Review group resumes and BEOs to ensure all BOH requirements are delivered accurately and on time
Inspect BOH areas, equipment, and supplies to ensure standards are consistently met
Support training delivery for stewarding colleagues, particularly in sanitation, hygiene, and safe equipment use
Assist with the organisation and setup of kitchen stations to ensure smooth daily operations
Monitor cleanliness, hygiene, and presentation standards across all BOH areas
Support scheduling, productivity monitoring, and day-to-day workforce coordination
Assist in maintaining HACCP records, pest control documentation, and all compliance logs
Participate in development discussions and on-the-job training with team members
Support waste management processes, ensuring correct segregation and minimisation of waste and waste streams contamination
Assist in maintaining silverware, china, glassware, and other service equipment standards
Support stock takes, purchase order preparation, and inventory management
Ensure adherence to grievance and disciplinary procedures when required
Maintain clear and effective communication with all departments and external suppliers
Responsible for weekly team rostering and labour scheduling, including the effective use and management of HR System
Complete daily operational reporting and shift updates through Avero, ensuring accurate and timely communication of departmental activities
Oversee and ensure completion of daily fridge cleaning checks through Kelsius, maintaining full compliance with food safety and HACCP standards
Support the ongoing management, coaching, and development of BOH Supervisors, including performance management and individual development planning
Support CES (Colleague Engagement Survey) initiatives through regular engagement with Savoyce and the organisation of quarterly team engagement activities and outings
Qualifications What you will need to do in this role?
3+ years experience: Previous supervisory experience within stewarding or BOH operations in a luxury environment
Strong understanding of 5-star service standards and BOH operations
Good communication skills with the ability to support and guide colleagues effectively
Calm, practical, and solutions-focused approach under pressure
Ability to work in a fast-paced, changing environment
Strong teamwork and collaboration skills
Willingness to work rotating shifts, including weekends and public holidays
Good level of spoken and written English
Basic computer literacy and familiarity with operational reporting system
Industry-related certifications (HACCP, Health & Safety, COSHH training, etc.)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information Whats in it for you?
Competitive salary and additional service charge
Life insurance and pension
31 days of holiday (including public holidays)
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay for two at The Savoy after successful probation
Colleague restaurant, gym, interfaith prayer room and wellness room
Laundry services
Cashback for wellbeing/healthcare expenses; HSF & Perkbox
Employee assistance program
Virgin Active and The Gym Group membership discounts
Cycle-to-work scheme
Season ticket loan for commuting
Annual optician reimbursements of £100
Local discounts for F&B and retail
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