IRecruit4 are seeking a Customer Service Advisor for a temporary-to-permanent position with a leading heating spares supplier based in Fairford. This is an excellent opportunity to join a growing company that prides itself on fast, efficient service and excellent customer care.
If you are organised, customer-focused, and enjoy a varied role combining customer service and operational tasks, this role is ideal for you.
Duties for Customer Service Advisor:
* Responding to customer queries and enquiries by phone and email
* Liaising with suppliers and couriers to resolve issues
* Updating customer information in the company database
* Processing returns efficiently
* Checking orders ready for dispatch for accuracy
* Assisting with warehouse activities as required
* Processing sales and payments when necessary
* Maintaining good knowledge of Microsoft Outlook and Excel
* Working collaboratively with team members to meet deadlines
Requirements for Customer Service Advisor:
* Strong customer service skills
* Previous experience in a customer service role or operational environment beneficial
* Experience with databases or order management desirable
* Excellent attention to detail
* Ability to follow procedures accurately
* Organised, proactive, and able to work efficiently in a busy environment
* Must be able to drive due to location
Hours and Pay for Customer Service Advisor:
* 8:30am 5:30pm,
* Monday to Friday (41.25 hours/week)
* £13 per hour
* Temporary-to-permanent role
* Free parking
If you are interested in this fantastic opportunity, please call 01793 987470 and ask to speak with Shannon, or click apply today!
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