AsServices transition through their operational Lifecycle, you will ensure that service records, dataattributesand interdependent relationships in the DWP Service Portfolio Catalogue areaccurateand reflect the current agreed service data model.
You will support the development and implementation of Service Portfolio Catalogue strategic plans,taking into accountthe Common Service Data Model within ServiceNow.
Working with stakeholders, you will optimise the day-to-day capture and use of Service Portfolio Catalogue recordsandtheirassociated data. This will entail agreeing the scope of plans and procedures with stakeholders and ensuring that changes to plans and procedures are properlyimpactedand communicated.
As a Service Portfolio Catalogue Manager, you will:
* Enhance and apply Service Portfolio Catalogue standards, plans, processes and procedures based on organisational policies and standards.
* Manage Service records and ensure that changes to them are properly impacted, approvedand communicated.
* Enhance and apply processes, techniques and tools to capture, track, correct and report on Service records and associated data to ensure accuracy,completenessand availability.
* Ensure that process interfaces with other functions are clearly defined.
* Be working between multiple ServiceNow environments on discovery for future adaptations, modelling the proposed data model and testing ahead of platform releases.
* Report on the status of Service Portfolio Catalogue data and process performance.
* Make use of automation where possible to increase process efficiency and accuracy.
* Build and maintain professional relationships with key stakeholders and encourage joined up working within own team and across other groups. Collaborate to share information, resources and support.
* Support continuous improvement and successful exploitation of the data model, processes and procedures.
* Identify risks and issues, escalating them via your manager or the relevant stakeholder as appropriate.
Person specification
When giving details in your employment history and personal statement you should highlight your experience in line withessential criteriabelow:
* (Lead Criterion)DemonstrableunderstandingofServiceNowCommon Service Data Model(CSDM)concepts,including key record types, theirpurposeand their relationships to one another.
* Experienceincreating,maintainingand governingmultiple Common Service Data Model (CSDM)record typessuch as Business Applications, Application Services, Business Capabilities, Service Offerings and Business and Technical Services.
* Knowledgeand experienceof a service management framework, preferably ITIL.
* Proventrack recordof implementation,negotiationand delivery with stakeholders at all levels.
* Evidence of excellent communication and influencing skills.
* Proficient withServiceNow andMicrosoft Office programs, especially Excel, and associated software tools.
If you would like to learn more about the role, please contact Aisha.Gultasab@dwp.gov.uk
Behaviours
We'll assess you against these behaviours during the selection process:
* Managing a Quality Service
* Communicating and Influencing
* Delivering at Pace
Benefits
Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
* Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
* Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
* Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
* Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
* Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
* Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
* An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.
Hybrid Working
This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.
If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.
If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.
Salary Information
The salary for this role is38,772- 39,621.
New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase in salary, whichever is greater.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.
Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
An initial sift will be conducted using the lead criterion stated. Candidates who pass the initial sift will progress to a full sift.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
* You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
* Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
* If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If youre successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experience below and the following behaviours:
Experience:
Proventrack recordof Service Portfolio Catalogue Management including developing, implementing,monitoringand reporting on configuration items / Services in a complex environment using industry standard data models such as the ServiceNow Common Service Data Model (CSDM).
Behaviours:
Managing a Quality Service
Communicating and Influencing
Delivering at Pace
Interviews will take place from early February 2026. Interview dates to be confirmed.
Other information:
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
All successful candidates and those placed on reserve will be posted in merit list order by location.
For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.
Further Information
Find out more about Working for DWP
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
* Name : Aisha Gultasab
* Email : Aisha.gultasab@dwp.gov.uk
Recruitment team
* Email : digitialrecruitment.grs@cabinetoffice.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.
Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)