Role Purpose:
The primary purpose of this role is to produce a high-quality Claims work through prompt and professional
contact with customers and brokers. Manage and assess high frequency, simple/ low value claims through
effective investigation, reserving and adjustment of claims incurred by insureds across Asia Pacific countries
supported.
Key Responsibilities:
1. Process claims document and index to appropriate claims files in the system.
2. Responsible for FNOL (First Notice of Loss)/ new claim files creation and registration in the system including policy verification/ upload of policy documents and determination of appropriate coverage.
3. Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring correctness of systems and file records
4. Review claim files and manage proper triage allocation: CBSP Director Head of Claims Claims Manager Claims Team Leader Claims Examiner
· To appropriate Claims Work Queue by claims type and coverage · To appropriate Claims Team by complexity (simple/ complex) · To appropriate Claims Department (Complaints, Recovery, Fraud)
5. Manage and assess claims (Fast Track, Within HFC Threshold, and Simple) from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed.
6. Prepares and sends written correspondences (e.g. Acknowledgment, Settlement etc.) to brokers, claimants and others as required.
7. Attend to claims enquiries and feedback, maintain positive relationship with all customers, brokers, providers etc.
8. Handles incoming and outbound queries from Customers and/ or Brokers.
9. Proactively apply claims policies and procedures including Chubb's policy in relation to fraud, salvage, recovery, cost containment and complaints.
10. Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain.
11. Nominate two process improvement ideas annually for SME and TL endorsement to the Manager.
12. Participate in User Acceptance Testing/ Business checkouts for new system enhancements or roll outs.
13. Attends administrative activities (team huddles, trainings, engagement activities).
14. Performs other related duties as may be assigned by the supervisor/s.