We’re seeking experienced End User Support Engineers to join an onsite Tech Bar team in either Wokingham or Warwick. You’ll be the go‑to person for providing hands‑on support to users, resolving technical issues quickly, and ensuring a smooth IT experience across hardware, software, and networking. This is a great opportunity for someone who thrives in a fast‑paced, customer‑facing support environment and enjoys helping people get the most from their technology.
Responsibilities
* Provide Level 2 technical support for hardware, software, and end‑user devices
* Troubleshoot issues related to Windows, macOS, Microsoft Office, Outlook, and business applications
* Perform installations, upgrades, repairs, and maintenance on laptops, desktops, and peripherals
* Assist users in person at the Tech Bar as well as remotely via phone, email, or chat
* Diagnose and resolve technical problems efficiently, escalating when necessary
* Maintain accurate support documentation and ticket logs
* Train and guide users on hardware/software functionality and updates
* Stay up to date with system changes, updates, and security practices
Proven experience as an End User Support Engineer, Desktop Support Analyst, or similar role
* Solid troubleshooting skills for both hardware and software issues
* Strong knowledge of Windows and/or macOS environments
* Familiarity with Active Directory, network connectivity, and endpoint security tools
* Excellent communication and customer service skills
* Ability to manage multiple priorities and work efficiently under pressure
Nice to Have
* Previous experience in a Tech Bar or walk‑up IT support environment
* Experience working within large enterprise or corporate IT setups
If you’re passionate about end‑user technology and enjoy hands‑on problem‑solving, we’d love to hear from you.
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