Job Title: Service Delivery Manager, Data Centre
Job Description:
As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.
Responsibilities:
Data Centre Operations:
* Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.
* Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.
* Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.
* Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.
Team Management:
* Lead and manage a team of technicians and engineers responsible for data centre operations.
* Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.
* Foster a culture of teamwork, collaboration, and continuous improvement.
* Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.
Client Relationships:
* Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.
* Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.
* Collaborate with sales and business development teams to support client acquisition and retention efforts.
Compliance and Risk Management:
* Ensure compliance with data centre industry standards, regulations, and security protocols.
* Assess and mitigate risks associated with data centre operations to ensure business continuity.
* Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.
Budget and Cost Management:
* Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.
* Review operational costs, negotiate contracts with vendors, and manage vendor relationships.
Requirements:
* Bachelor's degree in Engineering, Computer Science, or a related field.
* HV Authorised Person (Experienced with HV Systems)
* Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
* C&G Pts. 1 & 2, equivalent or exceeds.
* 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training)
* C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
* Proven experience in data centre operations management, preferably in a mission-critical environment.
* Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
* Strong leadership and team management skills.
* Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
* Excellent problem-solving and decision-making abilities.
* Effective communication and interpersonal skills.
* Familiarity with data centre management software and monitoring tools.