About the role
Contract: Permanent
Hours: 40 hours per week
Location(s): Chipping Sodbury
Are you an experienced coordinator who can manage competing priorities, meet deadlines, and maintain a positive and professional approach within a supportive team environment? Bromford is seeking a skilled Service Coordinator to join our busy Service Delivery Team in Chipping Sodbury, delivering vital in-house gas services to our customers.
This is a full-time, in-office role, Monday to Friday, 9:00 AM to 6:00 PM, with a one-hour lunch break. You will work closely with customers, engineers, and other stakeholders to ensure services are delivered efficiently, safely, and in compliance with all relevant legislation and regulations.
Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the Bromford Flagship group.
What we re looking for
* Experience in service coordination, planning, compliance, or a similar fast-paced role
* Strong IT skills and a flexible approach
* Excellent communication and interpersonal skills with a friendly and professional attitude
* Good organisational skills with strong attention to detail
Additional requirements
* Plan daily schedules for heating engineers and coordinate end-to-end delivery of service and repairs
* Allocate emergency, urgent, and routine work to engineers
* Monitor service requests, job progress, and productivity using digital platforms
* Liaise between customers, suppliers, and internal leaders regarding service issues
* Ensure operational processes meet quality and safety standards
* Assist with compiling performance reports on KPIs and customer satisfaction
* A Basic DBS check is required (arranged by Bromford)
* You must have the right to work in the UK
* If you hold qualifications, original copies will need to be provided
Benefits package
* £500 annual personal allowance to spend on a wide range of benefits such as private medical cover, critical illness cover, dental treatment, and gym membership
* 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 days each year
* Performance Bonus: Based on individual and company-wide targets
* Retail discounts: Save money on groceries, clothing, electronics, and more
* Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more
* Pension options: Choose from two pension schemes, with employer contributions of up to 10%
Bromford is a certified Great Place to Work, committed to your wellbeing with a comprehensive benefits package.
Closing date: 5th September 2025
Please apply early, as we may close the vacancy early if we receive a high volume of applications.
If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.
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