Account Coordinator Location: Ross on Wye Salary up to £29,000 per annum (depending on experience & qualifications) Looking for a hands-on role where every day is different? At HSL Compliance, we’re looking for motivated individuals with a positive attitude, good work ethic, and a full driving licence to join our team. No industry experience? No problem. We provide full training and ongoing support to help you build a rewarding career in a growing industry. What You’ll Do Create, maintain, and update contract files and registers, ensuring accuracy and completeness. Generate contract correspondence, manage service programmes, and support invoicing through Sage. Update work-in-progress records and completed works in line with reporting deadlines. Provide programme updates and operational support to the Account Manager. Act as a point of contact between engineers, clients, and internal departments. Handle customer and engineer enquiries, raising additional work requests as required. Log and manage customer, site, and supplier enquiries or complaints through to resolution. Provide general administrative support to managers and maintain quality management systems. Promote a safe, efficient, and environmentally responsible office environment. What We’re Looking For • A passion for people • Exceptional organisational skills • Confidence to work independently once trained • Good communication and customer service skills • Willingness to learn and develop new skills • Proactive problem solving • Tech-Savvy mindset Why Work for HSL? • Full training and clear career development pathways • Opportunities to gain industry-recognised qualifications • 25 days annual leave bank holidays • Company pension scheme & sick pay scheme • Free eye test every 2 years • Access to Kinhub (wellbeing & financial support) • Discounts with hundreds of retailers via Reward Gateway About Us HSL Compliance is a leading risk and compliance specialist, helping businesses meet health, safety, and environmental regulations. We offer expert services in water safety, hazardous materials, fire safety, and more, ensuring compliance and protecting people. As an Account Coordinator at HSL, you will be integral to our operations, supporting service delivery while ensuring customer satisfaction and internal efficiency. We’re a people-focused company that offers career development opportunities and fosters a dynamic, supportive work environment. In this role, you’ll collaborate with both colleagues and customers to ensure processes align with their needs. As part of the Operations team, you’ll help foster a workplace culture of teamwork, growth, and support—contributing to a positive and efficient working environment for all. Ready to Apply? If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you. Apply online today with your latest CV.