You will focus on providing a professional reservation, rental management and complaint handling service to our clients consumer and key account customers.
In the role you will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey.
Managing a wide variety of contact methods and using various systems you will ensure an exceptional level of service is provided to all internal and external customers.
Responsibilities:
1. To maintain a high quality of Customer Service
2. Placing reservations via phone or email
3. Assisting customers during their live rental
4. Providing post rental support through proactive complaint management
5. To act as the day-to-day liaison for the Customer and branches to ensure smooth running of our services
6. Ensuring contractual SLAs are exceeded as specified within T&Cs and Corporate contracts
7. Complete security of all company policies and rental rates
8. Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
9. Ensure that a professional and courteous image is portrayed at all times
Skills/Essentials:
1. Excellent administrative skills, communication, and attention to detail
2. Able to work using own initiative as well as ability to work within a team
3. Highly results driven
4. Customer centric attitude
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