Key responsibilities and duties for this position:
– Assist our customers and SANY BU teams in selling, problem solving, receiving and delivery of required parts and supplies.
– Maintain and improve superior customer service and satisfaction offering smart, efficient solutions that result in 100% customer satisfaction.
– Assist national aftermarket sales manager to establish competitive pricing.
– Maintain warehouse inventory ensuring stock availability is accurate.
– Ensure inventory is unloaded, stocked appropriately, and readily available when needed by communicating with the dealer network and various internal departments.
– Arrange and complete packing and shipping services for our dealer and direct customers.
– Provide excellent customer service for all customers and dealers as required.
What we expect from you:
– Previous retail or parts experience & knowledge
– Warehouse experience is advantageous
– Able to deliver excellent customer service
– Self-motivated with a dedicated approach
– Understanding of general mechanical/technical terms
– Strong work ethic
– Skilled in math and computer skills (Outlook, Excel, internet searches, website browsing)
– Detail oriented, neat & organized(process flow, documentation, warranties, returns)Note: Multilingual skills are a plus, but not required.