Job Description:
We are seeking a highly skilled and enthusiastic Patient Liaison Coordinator to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer service and have experience in a receptionist or front-of-house setting.
Key Responsibilities:
* Welcome clients and offer them a warm welcome, providing tea/coffee/water upon arrival/whilst they wait.
* Ensure excellent, luxury service is delivered at all times, owning the patient journey from enquiry to initial visit to the clinic to following up with the client post-appointment.
* Work closely with practitioners to maintain an efficient, punctual and communicative working environment, diary management, administration, ensuring correct and optimal bookings, answering calls/emails from clients and requests in a timely manner.
* Manage petty cash, daily accounting, banking, issuing client invoices and using payment systems in accordance with company policies and procedures.
* Support doctors and aestheticians with ad hoc duties and ensure they have all the necessary equipment, consumables and products.
Required Skills and Qualifications:
* Previous experience in a receptionist/front of house/admin role.
* Excellent level of written and verbal communication skills.
* Previous experience working with sensitive and confidential information with an excellent understanding of client privacy and data protection policies such as GDPR.
* Friendly, people-person with excellent attention to detail.
* Outstanding customer service experience within a luxury setting.
* Passion for and knowledge of the aesthetics industry and skincare.
* A desire to be part of a growing business.
* Confident skills in Microsoft Office Suite, Apple Mac, Google Workspace and previous use of CRM systems.
* Time-management skills and ability to prioritise tasks in an efficient manner.
Benefits:
This role offers a fantastic opportunity to work in a dynamic and growing organisation, where you will be able to develop your skills and expertise in a supportive and collaborative environment.
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you!