Account Handler - Telford Job description We are seeking a Customer Support Account Handler based in our Telford offices for Everywhen - Towergate Insurance Broker. This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements. Responsibilities include: Telephoning clients prior to their renewal and going through a pre-renewal fact find. Calculating and delivering renewal premiums. Negotiating and securing the business for a further 12 months. Agreeing payment methods and arranging finance of renewal premium, if required. Cross-selling policies the client does not currently have. Cross-selling risk management measures such as Driver Training and Driver CPC courses. Meeting tight deadlines and achieving KPI's which include renewal retention, rate changes and cross-sell penetration. Insurance knowledge is advantageous, but not essential, as full training will be given. Key skills / attributes: A confident telephone manner. Strong interpersonal skills with the ability to build relationships and trust. The ability to thrive in a fast-moving, target-driven environment. Good IT literacy. A strong team ethos. This vacancy is subject to minimum educational requirements of 5 GCSEs (or equivalent) grades A-C, including Maths and English, and/or relevant experience. IT Skills MS Word MS Outlook Acturis System (Preferred) Excel (Preferred) So, what are you waiting for? Apply today and one of our team will be in touch. Why not check us out on LinkedIn to find out what life’s really like at Ardonagh. Benefits: Company pension Employee discount Life insurance Referral programme Store discounts Wellness programme Schedule: Monday to Friday Ability to commute/relocate: Telford: reliably commute or plan to relocate before starting work (required) Work Location: Hybrid remote in Telford AIB LI-KB2 TIB Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please. Click here here to see our standard benefits page