Set in the Bull Ring in the historic town of Ludlow.
Role: Guest Service Team Leader – Food & Beverage
The Guest Service Team Leader – Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure a warm welcome in any of the areas guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to delivering an exceptional event experience for our guests.
You will build rapport with guests from initial contact and ensure the team also does this, build strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity.
The Guest Service Team Leader – Food & Beverage will ensure the team is fully aware of all business in the hotel on a day-to-day basis and that they are prepared for the day, shift or event.
This role reports to the Restaurant & Bar / Food & Beverage Manager and is an opportunity for an aspiring & passionate Guest Service Assistant ready to take the next step in their career. This role is ideal for someone who has strong Food & Beverage experience and customer care skills with great communication and time management.
Job Overview
As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel’s Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications
* Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
* Strong leadership and team management skills.
* Excellent knowledge of food and beverage trends.
* Ability to deliver outstanding guest experiences and handle high-pressure environments.
Benefits
* £60 BB per night for Friends and Family rate
* Celebration of milestone employment anniversaries
* 50% off Food & Beverage in our hotels
* Meals on duty provided
* Access to Hospitality Rewards
* Offerings from retail and dining discounts
* Employee Assistance Programme and same day online GP appointments
#J-18808-Ljbffr