Role: 1st Line Support Engineer/Junior IT Support Engineer
Location: South Manchester
Salary: £25,000-£28,000
Work Pattern: In Office
This growing company is seeking a First Line IT Support Technician to join its friendly team. This is an excellent opportunity for someone who enjoys helping people, has a passion for technology, and wants to develop their career within a supportive environment that actively encourages learning and progression.
Working as part of a close-knit team, you will be the first point of contact for users requiring technical assistance. The role is heavily focused on delivering excellent customer service while supporting Microsoft 365 environments and a broad range of day-to-day IT issues.
Key Responsibilities:
* Provide first-line technical support to clients via phone, email and remote support tools.
* Troubleshoot and resolve Microsoft 365-related issues, including user accounts, email, Teams and general administration tasks.
* Diagnose and resolve common hardware, software and operating system issues.
* Log, prioritise and manage support tickets through to resolution or escalation.
* Deliver a professional and friendly customer experience at all times.
* Work closely with colleagues across the support team to ensure service levels are maintained.
* Attend occasional client site visits when required (typically around once per quarter).
Key Skills:
This company are looking for someone with strong communication skills and a genuine desire to help users. While technical knowledge is important, attitude and customer service skills are considered just as valuable, and technical development will be supported through training and mentoring.
You will ideally have:
* Experience supporting Microsoft 365 environments.
* Previous experience within a helpdesk, service desk, MSP or internal IT support team.
* Strong troubleshooting and problem-solving skills.
* Excellent telephone manner and customer-facing communication skills.
* The ability to manage multiple tasks and prioritise effectively.
* Experience supporting Windows and/or macOS environments.
A driving licence would be advantageous but is not essential.
Career Development:
This organisation places a strong emphasis on employee development and long-term career growth. Team members are encouraged to specialise in areas of interest and are given dedicated time for learning and professional development. The business has a proven track record of developing talent, with several employees progressing from apprenticeship roles into more senior technical positions.
Benefits:
* 20 days annual leave plus 2 additional days at Christmas.
* Employer-funded wellbeing platform.
* Flexible working hours scheme following successful completion of probation.
* Dedicated learning and development time.
* Travel expenses paid for client site visits.
* Supportive team culture with genuine opportunities for progression.
If you're looking to join a company that values customer service, invests in its people and provides clear opportunities for development, i'd love to hear from you.