Quality Assurance (QA) Leader Port Training Services (PTS) are looking to recruit a QA Leader to our team here in Blyth. PTS, the training division of the Port of Blyth, are a specialist training provider delivering fully accredited, industry recognised qualifications for companies and individuals serving the Port & Marine, Warehousing & Logistics, Heavy Industry, Subsea and Offshore Energy sectors. The Role: To lead on all quality assurance activities of the PTS training and educational portfolio across all PTS target markets (Ports, Logistics, Warehousing and Offshore Renewables & Subsea). Drive quality improvement as measured by KPIs. Ensure PTS QA is highly effective to deliver outstanding teaching, learning, assessment, and tutoring. Ensure all learners experience a first-class service. Duties & Responsibilities: Develop, implement, and lead on the internal quality assurance process (standardisation, monitoring, administration) to ensure incremental, achievable, and sustainable improvements. Champion and promote continuous improvement within the QA function including the development and maintenance of QA documentation (procedures, manuals, handbooks). Liaise with the Port of Blyth Compliance Manager to ensure overall compliance with the Port of Blyth integrated management system. Lead on PTS observation of teaching, learning and assessment (OTLA) to produce accurate profiles, ensure clear continuous professional...