Overview
An exciting opportunity has arisen for a Ward Clerk within our dynamic team on the Acute Medical Floor.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments. AMU/AMA/SDEC is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team.
Main duties of the job
* Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
* Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Compile sets of required blank documentation for emergency patients.
* Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have.
* Answer the telephone, responding to questions or requests as appropriate.
* Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters).
* Make outpatient referrals as requested by nursing staff.
* Notify Pathology of urgent blood specimens when requested by nursing staff.
* Request and collect (or deliver when requested) notes and x-rays from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
Working for your organisation
You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Health Care Provider
* Industries: Hospitals and Health Care
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