About Us
FDS Corporation Ltd is a progressive and successful online retailer with branches here in the UK, Europe and the USA. Headquartered in Great Blakenham (near Ipswich), we are expanding rapidly with the new 300,000 sq. ft fulfilment facility based at Port One Logistic Park. Our's is a B2C business, directly servicing consumers with a growing range of premium quality products - from home and garden items, to sport and hardware equipment, from vehicle and DIY projects to business and industry items.
We are currently seeking to recruit a Returns Processing Operative to work Monday to Friday between the hours of 8:30am and 5:30pm (actual hours to be discussed and confirmed during interview).
Key Responsibilities
* Receive & Inspect Returned Products: Accept and carefully check returned items for damage, completeness, and correct labelling.
* Sort & Categorise Returns: Organise returned products by type, condition, and destination (e.g., restock, repair, disposal).
* Recordkeeping & System Updates: Accurately enter return data into inventory systems and ensure updates reflect the condition and outcome of each return.
* Work closely with inventory, warehouse, and operations teams to resolve discrepancies and communicate return outcomes.
* Ensure your workstation and surrounding areas are kept clean, tidy, and compliant with safety standards.
* Coordinate with Other Departments.
Health and Safety Responsibilities
* Maintain Clean & Safe Work Area.
* Follow correct manual handling procedures at all times.
* Adhere to all fire safety guidelines and be aware of emergency protocols.
* Immediately report any incidents, accidents, or near misses to your supervisor or team leader.
* Comply with all relevant Health and Safety legislation and company guidelines.
* Assist with internal health and safety audits as required.
Communication Responsibilities
* Communicate regularly with warehouse and operations teams.
* Report unusual, hazardous, or high-value returns to supervisors.
* Coordinate with inventory staff to update stock levels and return classifications.
* Flag mislabelled, incomplete, or unauthorised returns to prevent processing errors.
* Label or tag items requiring repair, further inspection, or diagnosis.
* Communicate test results and status updates clearly to relevant teams.
* Use internal systems and tools effectively for logging and reporting.
* Promptly report any safety concerns or process issues.
Candidate Requirements
Essential:
* Ability to communicate effectively in English.
Desirable:
* Previous experience in a warehouse operative or returns processing role.
* Understanding of GDPR and data handling best practices.
* Familiarity with stock control or return management systems.
Benefits:
* Modern facilities
* Performance Bonus
* Length of Service Bonus
* Free on-site car park
* Additional annual leave
* Employer pension contributions of 5%
* Company social events
No recruitment agencies please. We've got this covered.
Please note that we reserve the right to close the advertisement once we have received a sufficient number of applications.
Job Type: Full-time
Pay: £25,400.00 per year
Work Location: In person