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Brief Description
Manage and direct the Technical Support Team to provide production, performance, assurance, technical, analytical, and data quality support to the Maintenance Engineering team.
About the role (External)
Here are some of the duties your role will include:
* Manage and direct the Technical Support team to achieve business and functional objectives and meet key performance measures.
* Manage development of individuals and the engagement of the team.
* Manage the arrangements for staff safety and competence.
* Monitor asset performance, reliability, productivity and efficiency.
* Provide technical guidance and support.
* Undertake survey and design work.
* Manage the assurance and non‑compliance process within the delivery unit.
* Undertake technical inspections and investigations.
* Provide local requirements to arrange track monitoring trains and receive outputs.
* Maintain the accuracy of systems, databases and records.
* Review and approve method statements and/or plans for design and/or work activities as required.
* Undertake an agreed programme of staff surveillance, work quality and asset condition checks.
* Provide Engineering support during incident response.
What We Are Looking For
Essential
* Relevant technical competence
* Knowledge of maintenance delivery processes and techniques
* Knowledge of safety and compliance management processes
* Knowledge of operational railway environment
* Detailed knowledge of relevant standards and procedures
* Design knowledge and experience
* Failure/incident management and rectification techniques
* Knowledge of other functional disciplines
* Good interpersonal, influencing, communication and organisation skills
* HNC/HND or equivalent qualification
Desirable
* Knowledge of coaching techniques
Salary
43,588 - 51,719
Network Rail Benefits
Network Rail Benefits – find out about what benefits we offer.
Closing date
Midnight of 3rd March 2026
Please note proof of all essential qualifications will be required.
Late applications will not be accepted.
Interviews for this role will be conducted w/b 16th March 2026.
Please note the recruitment process for this role is a competency based interview.
We’re dedicated to creating an inclusive environment and we welcome applications from everyone!
Network Rail is a Disability Confident Leader and will try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.
All offers of employment are conditional upon satisfactory completion of pre‑employment checks.
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