Customer Service Host – Macclesfield – £13.25ph
About LaplandUK
LaplandUK is an award-winning immersive Christmas experience created with Hollywood set designers and West End theatre professionals.
Each year, the event sells out within hours and welcomes hundreds of thousands of guests, including celebrities and members of the Royal Family. Families journey through a 4.5-hour theatrical world of storytelling, character interaction, and festive wonder, creating truly unforgettable memories.
The Role: Customer Service Host
As Customer Service Host at Lapland UK, you'll be a key ambassador for our brand, ensuring every guest feels valued, supported, and immersed in the magic from start to finish. Positioned at key points throughout the experience, you'll deliver exceptional service and help create unforgettable memories for every family.
You will:
* Deliver world-class service by responding to guest enquiries with warmth, efficiency, and professionalism
* Handle concerns or complaints with empathy and discretion, liaising with Event Managers and Head Office when necessary
* Oversee the smooth operation of the Post Office activity in the Village, ensuring it's both magical and memorable
* Use our onsite systems to assist with guest information, special requests, and feedback
What We're Looking For:
* Friendly, confident individuals with outstanding communication skills
* A genuine passion for creating premium guest experiences
* The ability to stay calm, kind, and solutions-focused when facing challenges
* Comfortable working both indoors and outdoors in a fast-paced, high-energy environment
Key Dates
* Paid training: 24th Oct 25 – 10th Nov 25
* Open to the public: 11th Nov 25 – 24th Dec 25
Pay & Benefits
* £13.25 per hour, plus holiday pay
* Free hot meal each day, plus free tea, coffee and soft drinks
* 20% staff discount in LaplandUK retail shops
* Free on-site parking
* Free shuttle service from Macclesfield Train Station
Additional Details
* Contract length: 9 weeks
* Must be aged 18+ by October 2025
* Work location: On site at Capesthorne Hall, Congleton Road, Siddington, Macclesfield, SK11 9JY
Interviews have started – apply today to secure your place in the Guest Relations team and help bring the magic of Lapland to life this Christmas.
Job Types: Full-time, Part-time, Temporary, Fixed term contract, Zero hours contract
Contract length: 9 weeks
Pay: £13.25 per hour
Benefits:
* Canteen
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Shuttle service provided
Ability to commute/relocate:
* Macclesfield SK11 9JY: reliably commute or plan to relocate before starting work (required)
Work Location: In person