Head of Customer Proposition & Experience - Hemel Hempstead
Salary up to £60,000 plus outstanding perks, incentives and free family holidays.
Why apply for this Head of Customer Proposition & Experience role?
You’ll enjoy a rewarding package designed to recognise your impact:
* Salary up to £60,000
* Competitive pension scheme
* Employee rewards and benefits with Perkbox
* Holiday discounts of up to 50% off
* Free use of swimming pools and on‑site facilities
* Discounts on food and drink
* Commission and incentive schemes
* Last minute breaks from as little as £100
* Service awards and annual celebrations
* High Street voucher incentives
* Team nights out
* Free family holiday incentives
Key Responsibilities
* Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage and ownership benefits
* Map and optimise the end‑to‑end guest and owner journey
* Lead pilots and roll out successful initiatives across all parks
* Partner with marketing teams to create compelling value messaging
* Own all on‑park marketing strategy and execution
* Drive incremental revenue and increase spend per guest
* Build a strong owner community to improve retention and advocacy
* Track proposition performance, ROI and customer feedback
* Lead and develop a high‑performing marketing team in Hemel Hempstead
What we’re looking for
* Senior experience in proposition, product, customer or experience marketing
* Proven success launching commercially successful propositions
* Background in hospitality, leisure, retail or travel
* Experience building loyalty or membership communities
* Strong commercial and budget management skills
* Excellent stakeholder management and leadership abilities
* Data‑driven approach to optimisation and decision making
Location: Hemel Hempstead
Role: Head of Customer Proposition & Experience
#J-18808-Ljbffr