Operations & Customer Service Administrator Location: Rainham, Essex RM13, UK Employment Type: Full-time, Permanent Shifts: 8:30am - 5:00pm (Mon-Fri) Salary: £24,800 Role Purpose This role is designed to deliver seamless operational support and outstanding customer service. You will be responsible for coordinating logistics, managing supplier and delivery schedules, processing orders, and acting as the first point of contact for customers - ensuring a smooth end-to-end experience. Key Responsibilities Operations Support Schedule works into the operations scheduler and maintain accurate timelines Generate supplier purchase orders and track delivery paperwork Book and manage delivery logistics, liaising with delivery partners as needed Audit labour and logistics invoices for accuracy Monitor inbound deliveries and ensure timely order completion Close completed orders in the internal system Customer Service Act as primary contact for customer queries (phone, email, and in person) Process customer orders and maintain accurate order records Liaise with internal teams to resolve customer issues promptly Proactively communicate order status updates to customers Ensure a positive customer experience and uphold service standards Key Skills & Experience Previous experience in operations administration or customer service roles Strong attention to detail and organisational skills Excellent communication skills, both written and verbal Ability to multitask and work to tight deadlines Proficiency with MS Office (Word, Excel, Outlook) Problem-solving mindset and willingness to collaborate across teams Desirable: qualification in Business Administration or Health & Safety Personal Attributes Team player with a proactive, can-do attitude Able to stay calm under pressure and maintain professionalism Customer-focused, with a commitment to delivering quality service Analytical thinker with ability to spot inefficiencies and suggest improvements Full driving licence is admirable but not essential (due to location) Benefits Company pension Private medical insurance & health & wellbeing programme Life insurance Additional leave & sick pay Cycle-to-work scheme Company events & staff discounts On-site parking