1. Hybrid & flexible working after probation
2. Collaborative & cooperative work space with enhanced benefits
About Our Client
Our company is a dedicated travel service provider, specialising in seamless and customised travel experiences for a diverse clientele. We facilitate holidaymakers, business, and corporate accounts, ensuring efficient itinerary planning, accommodation, and transport coordination.
Job Description
Key responsibilities will consist of:
3. Planning booking, rescheduling, payment & collections requests upon duty
4. Handling negotiable requests via numerous travel-making clientele
5. Ensure all marketing campaigns align with the brand's tone of voice and guidelines
6. Deliver flawless campaign execution by adhering to agreed processes and SLAs
7. Responsibility for providing out-of-hour service to customers internationally, & pre-booking requests upon demand to ensure a streamlining of service
8. Monitor and compare campaign performance against targets, identify areas for improvement, and communicate findings to internal stakeholders
9. Identify new target audiences for email campaigns to enhance engagement
10. Act as a brand ambassador by providing professional, world-class customer service to new and existing Travel Clients
11. Support in securing new bookings, including manual pricing
12. Manage voluntary and involuntary changes to existing bookings
13. Assist with booking cancellations and serve as the first point of contact for in-house system queries
14. Provide administrative support as needed to ensure smooth operations across all responsibilities
The Successful Applicant
The successful candidate will possess an ability in:
15. Knowledge of the travel industry or experience working within holiday making is advantageous
16. Multi-lingual requirement ideally European language speaking
17. Experience in email and SMS marketing, including campaign planning, execution, and performance analysis
18. Proficiency in using CRM and marketing automation platforms
19. Strong understanding of email marketing metrics, reporting tools and data-driven decision-making
20. Ability to analyse campaign performance, provide insights, and suggest improvements
21. Excellent attention to detail and ability to deliver flawless campaign execution within agreed processes and SLAs
22. Strong organisational and time management skills to handle multiple tasks and meet deadlines
23. Experience in customer service, with the ability to provide professional and world-class support to clients
What's on Offer
24. Competitive salary + annual bonus
25. Flexible hybrid working
26. Career development opportunities
27. 25 days holiday (increasing to 28 after 5 years)
28. Enhanced Maternity/Paternity pay
29. 1 paid charity day
30. Private Medical Insurance or Healthcare Cash Plan
31. Pension scheme
32. 3x salary death in service benefit
33. Reimbursed travel incentives seasonally
34. Company events and incentives
35. Free breakfast and beverages