Reporting to the Customer Service Supervisor, you will be the vital link between our clients, suppliers and internal operational teams. You will ensure that every order runs smoothly, every query is resolved quickly and every customer feels valued. Key responsibilities include:
Learn more about the general tasks related to this opportunity below, as well as required skills.
* First point of contact for our customers, via telephone and email.
* Action all customer queries in line with company processes and service level agreements through to resolution.
* Work as part of a team to ensure excellent customer service delivery every time.
You will be required to have:-
* Previous experience in customer service, ideally within logistics, supply chain or manufacturing.
* Strong organisational skills with an ability to manage multiple priorities under tight deadlines.
* Excellent communication skills both written and verbal clear, empathetic and solution-focused,
* Excellent IT Skills.
* A proactive mindset with the ability to problem solve and build strong relationships.
* The capacity to work as part of a highly efficient team.
Working Monday to Friday working a 3 shift rota:-
07:00 15:0008:00 16:0010:00 18:00
Bretts are third generation family managed Supply Chain professionals, who recognise that people are key to the successful running of our business. xsngvjr We provide opportunities for personal development within our fresh and dynamic management style which encourages friendly teamwork and close collaboration to achieve excellent levels of customer service and trading performance goals.