Job Description This is a hands-on leadership role requiring a strong technical background, operational oversight, and excellent people management skills. As the NOC Manager, your primary mission is to build and sustain a high-performing operational culture. You will manage a tiered organisation, overseeing Team Leads who handle the day-to-day technical execution. Your success will be measured by the scalability of your team, the maturity of your processes, and your ability to partner with Engineering and Solution teams to ensure long-term infrastructure stability. Job Requirements Minimum 5 years’ experience in NOC, network operations, or service management roles. Highly organised and detail-oriented, with the ability to prioritise effectively under pressure. Familiarity with service desk tooling, monitoring systems, and ITSM frameworks (e.g. ITIL). Previous experience in leadership or management within a technical service environment (Fortinet, Juniper, Starlink) Experience in vendor management, including managing relationships and performance with external circuit providers (BT, Virgin, etc.) and hardware vendors. Experience leading teams through organisational change, such as digital transformations. Flexible and willing to work outside standard hours when required. Experience working with public sector or regulated environments is highly desirable. Job Responsibilities Team Leadership Lead and manage Tier 1 and Tier 2 NOC teams, including direct management of team leaders. Conduct regular 1:1s, performance reviews, and development planning to drive team effectiveness. Build a resilient, customer-focused, and collaborative team culture across a 24/7 shift model. Ensure adequate staffing and shift cover in line with operational demand. Operational Oversight Oversee the day-to-day operations of the NOC, including fault handling, break-fix support, and scheduled maintenance. Act as the key escalation point for complex technical and service-related issues. Communicate technical issues clearly and effectively to non-technical stakeholders and senior leadership. Service & Process Drive adherence to ITIL-aligned best practices including incident, problem, and change management. Identify and implement opportunities to enhance service delivery, performance, and customer satisfaction. Monitor SLAs, KPIs, and team performance, reporting against them regularly to senior leadership. Maintain compliance with security, data handling, and industry standards relevant to our customer base. Job Benefits We’re passionate about transforming the world of telecoms and empowering people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. Proud Supporter of the Armed Forces Community Employer Recognition Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate Social Responsibility You'll get: Pension Scheme Life Assurance Private Health Insurance Financial and Wellbeing Support Wellbeing Support Programme (EAP) 25 Days Annual Leave Holiday Buy and Roll Over Scheme Social Engagement and Office Activities MLL's Brand & Behaviours: Accountability Builds Trust: Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Challenging for Change: We want people who want to challenge the status quo. Delivering Excellence: This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre. Data Delivers Distinction: We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.