About Us:
Clover Cars is a well-established taxi company providing reliable and professional transport services to our community. We are now looking for two part-time Phone Handlers/Controllers to join our team and help us continue delivering excellent customer service.
Role Overview:
As a Phone Handler/Controller, you will be the first point of contact for customers calling our office. You will handle incoming phone enquiries, take bookings, and dispatch jobs to drivers in a timely and professional manner. This is a key role in keeping our operations running smoothly.
Key Responsibilities:
* Answer incoming calls from customers in a polite and professional manner
* Take accurate details of bookings and input them into our system
* Dispatch jobs to drivers efficiently and fairly
* Monitor driver availability and job progress
* Handle customer queries and resolve issues where possible
* Work closely with drivers and the operations team to ensure smooth service delivery
Requirements:
* Previous experience in customer service, call handling, or dispatching (preferred but not essential – training will be provided)
* Strong communication skills and a clear telephone manner
* Ability to stay calm under pressure and manage multiple calls/jobs at once
* Good computer literacy and attention to detail
* Reliability and punctuality
* Strong local knowledge of Bromley and surrounding areas (advantageous but not essential)
* Experience using a taxi dispatch system (Cab Treasure preferred) is an advantage, but not essential
Hours & Pay:
* Role 1: 16 hours per week across 4 days
* Role 2: 20 hours per week across 3 days
* Evening shifts on weekdays
* Morning and evening shifts on weekends
* Pay: National Minimum Wage (rate depends on age bracket)
* Overtime is available
What We Offer:
* Competitive pay at National Minimum Wage
* Flexible part-time shifts with overtime opportunities
* Full training provided
* Friendly and supportive team environment
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 16 – 20 per week
Benefits:
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
Experience:
* call handler: 2 years (required)
Work Location: In person