Twenty Twenty Digital is a fast-growing digital agency working at the forefront of e-commerce, social, and digital strategy. Our clients range from large-scale footwear and nutrition brands to exciting food and confectionary businesses, with a strong focus on TikTok Shop and emerging platforms. We pride ourselves on delivering performance-driven campaigns with creative energy, strategic thinking, and a collaborative approach.
As we continue to grow, we’re looking for an experienced Client Account Manager to join our team - someone who lives and breathes digital marketing, thrives in a fast-paced environment, and knows the TikTok Shop ecosystem inside out.
JOB DESCRIPTION
As an Client Account Manager, you’ll act as the day-to-day lead for a variety of client accounts. You’ll oversee the full marketing mix working with a channel leads - from TikTok Shop to paid media, organic social, design and beyond. You’ll be responsible for building strong client relationships, delivering high-performing campaigns, and working closely with our internal teams to monitor, plan and execute strategies that drive results.
RESPONSIBILITIES
* Lead and manage a portfolio of diverse client accounts across multiple sectors.
* Act as the primary point of contact for clients, ensuring clear communication, strong relationships, and ongoing satisfaction.
* Oversee and advise on TikTok Shop strategy, set-up, optimisation, and growth - with a deep understanding of platform nuances.
* Coordinate integrated marketing activity whilst working closely with our team of experts across paid ads (Meta, Google, TikTok), organic social media, influencer campaigns, CRM, and design.
* Brief, guide and collaborate with internal teams (paid media, creative, design, content, social) to deliver high-quality work.
* Monitor campaign performance, analyse data, and present clear reports and actionable insights to clients.
* Proactively identify new opportunities for growth, innovation, and added value across your accounts.
* Stay ahead of platform updates, trends, and emerging opportunities, particularly within TikTok Shop and social commerce.
REQUIREMENTS & SKILLS
* Proven experience as an Account Manager (or similar client-facing role) in a digital agency or e-commerce business.
* Strong knowledge and hands-on experience with TikTok Shop - ideally with a track record of launching or managing successful shops.
* Solid understanding of paid media, organic social, CRM, and e-commerce strategy.
* Excellent client management and communication skills - able to build trust, handle feedback, and manage expectations.
* Highly organised with strong project management skills; able to juggle multiple accounts and deadlines with ease.
* Commercially minded with a focus on delivering real business results for clients.
* A team player with a collaborative, solutions-focused attitude.
Benefits:
* Work with exciting brands across fast-moving industries.
* Be part of a talented, supportive, and ambitious team.
* Opportunity to grow with a forward-thinking agency at the cutting edge of TikTok Shop and digital commerce.
* Regular team development, training, and clear career progression opportunities
* Competitive salary.