# Receptionist - Personal Shopping## Receptionist - Personal Shopping### Job IntroductionOur Personal Shopping team provide a bespoke service to customers from all over the world. Our products are exceptional, and so is the service that accompanies them. As a member of the front of house team, and a subject matter expert of all things Selfridges, you will provide the first opportunity to deliver the best service to clients visiting the department.As a Personal Shopping Receptionist you will:* Greet clients in a polite and friendly manner* Actively listen to clients and respond to their enquiries* Direct clients to the lounge and inform relevant colleague to assist* Offer/prepare beverages for the clients* Answer calls and deal with all client enquiries in a polite and professional manner* Book appointments on the relevant system following the correct procedures* Inform relevant colleagues regarding appointment booking/cancellations following the department’s procedure* Complete all Front Desk admin tasks in a timely manner, including Sales Tracker and CRM* Check/respond to department’s emails throughout the day* Check all What’s App groups throughout the day and take relevant action* Contact alterations department upon request* Check courier/driver availability and book client deliveries* Request client transfers if needed* Respond to any shop floor/brand enquires and involve the relevant colleagues when needed* Communicate effectively all tasks/enquires to the relevant colleagues and duty manager* Ensure BOH kitchen is fully replenished throughout the day* Ensure bathroom amenities are replenished.* Check lounge is consistently tidy throughout the day* Report any maintenance issues to line Manager### A bit about youAs a Personal Shopping Receptionist, you will:* Ensure you comply with the Selfridges Values* Assist colleagues during busy periods with all tasks at hand* Help with clearing rooms following appointments when necessary* Communicate effectively when leaving the desk and ask for cover* Support line/duty manager with tasks* Be punctual and follow correct procedure for lateness and sickness* Assist with EOD cashing up and take cash bag to Cash Office* Adapt schedule according to the business’ needs* Possess a positive attitude towards business changes* Work outside FOH responsibilities when needed to contribute further towards the business’ successSelfridges| OpenStreetMap contributors| | || --- | --- || Salary | Competitive plus benefits || | Annually || Job Reference | selfridges/TP/278495/6291 || Contract Type | Permanent || Closing Date | 01 October, 2025 || Job Category | Clientelling & Service Excellence || Location | London, United Kingdom || | 01 September, 2025 |### Spread the word### Jobs in the same category
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