Salary: £24,000 - 24,000 per year Requirements: A genuine passion for computers and technology A naturally proactive approach to problem-solving, being comfortable researching issues and asking the right questions Clear, professional communication skills (written and verbal) and strong attention to detail Confidence dealing with clients in person and remotely, with a customer-first mindset The ability to stay calm, organised and professional under pressure and to work to deadlines A full UK driving licence and your own vehicle; willingness to travel to client sites across London and surrounding counties Must live within an acceptable commutable distance of our office in Highams Park, E4 Basic understanding of using Windows 10 and 11 operating systems Basic understanding of Microsoft 365 apps (e.g., Outlook Email, Word, Excel, etc.) Basic understanding of peripherals (e.g., connecting and setting up devices such as printers, monitors, keyboards, and mice) Responsibilities: Provide 1st line support via telephone, remote tools and in-person assistance, ensuring excellent customer service at all times Log, update and resolve tickets accurately, escalating where appropriate in line with SLAs and internal processes Troubleshoot common issues relating to Microsoft 365, Windows devices, Apple devices and mobile hardware Carry out basic hardware and software tasks, including installations, configuration, upgrades and fault-finding Attend client sites for planned and reactive support, delivering professional desk-side assistance Support our Projects team with on-site deployments and implementations, gaining exposure to a broad range of technologies Contribute to documentation and knowledgebase articles to improve team efficiency and service quality Technologies: Excel Hardware Support Microsoft 365 Mobile Windows Office 365 Active Directory macOS iOS More: We are a forward-thinking company located in Highams Park, East London, offering a permanent, full-time Trainee First Line IT Support Engineer role with opportunities for hybrid working after 12 months. Our dedicated team provides extensive training and ongoing professional development, including paid qualifications. We value our staff and offer a supportive work environment featuring company activities and events throughout the year, private healthcare benefits after 12 months, and generous annual leave that increases with service. last updated 4 week of 2026