Overview
Role: Personal Case Manager
Join the Porsche Customer Relations Hub - Powered by RAC
Location: Porsche HQ, Reading
Salary: Up to £27,000 + Excellent Benefits
Contract: Full-time, Permanent
Hybrid Working: Available (Post-Probation)
Do you have a passion for delivering exceptional customer experiences?
Do you have a background in Contact Centres? If you know how to make customers feel truly valued, we want to hear from you.
As a Personal Case Manager at the Porsche Customer Relations Hub, you’ll be the voice of one of the world’s most iconic luxury brands. You’ll provide tailored, empathetic support to every customer, ensuring their experience reflects the prestige of the Porsche name.
What You’ll Be Doing
* Be the first point of contact for Porsche customers via phone and email
* Take ownership of enquiries and complaints, delivering timely, personalised resolutions
* Handle FCA-regulated complaints with professionalism and care
* Communicate clearly and empathetically across multiple channels
* Collaborate with Porsche Centres and internal teams to ensure seamless service
* Continuously grow your knowledge of Porsche products, services, and compliance standards
* Tailor goodwill gestures to reflect each customer’s unique experience
What We’re Looking For
* Proven experience in customer support within a Contact Centre Environment
* Confident communicator with strong listening skills
* Skilled in complaint handling and resolution
* Comfortable using MS Office and CRM systems
* Passionate about continuous improvement and customer satisfaction
* Resilient, motivated, and able to thrive in a fast-paced team environment
What You’ll Get in Return
* Flexible hybrid working after probation
* Sociable hours: Monday-Friday 08:00-18:00, Saturday 09:00-13:00 (1 in 4 weekends)
* 27 days annual leave + bank holidays
* Annual bonus based on company performance
* Free RAC Ultimate Breakdown Cover from day one
* Free parking, tea & coffee, and subsidised onsite restaurant
* Access to Porsche experiences and exclusive team events
* Car salary sacrifice scheme (including electric vehicles)
* Confidential wellbeing support for you and your family
* Colleague Share Scheme - share in RAC’s success!
Why Apply?
* Be part of a prestigious luxury brand known for excellence
* Join a fun, friendly, and driven team
* Enjoy a supportive work culture that values your contribution
* Build a career with real progression opportunities
We’re proud to be an inclusive employer and welcome applications from all backgrounds. If you’re ready to deliver customer care that’s worthy of the Porsche crest, apply today.
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