Location: Glasgow, Newbury, London + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Duration: 12 Months Fixed Term Contract
Hybrid Working
Employees are expected to work from the office 2–3 days per week, for at least 8 days per month. Flexibility is provided and you will work with your line manager to meet specific expectations.
Responsibilities
* Create clear, simple, and user‑focused content across web and app journeys.
* Turn business requirements and UX ideas into engaging, easy‑to‑understand copy.
* Regularly edit and refine content to keep it accurate, consistent, and on‑brand.
* Work closely with UX, UI, Product, Legal, and Engineering to deliver high‑quality experiences.
* Develop different content variations to support testing, optimisation, and personalisation.
* Follow content standards, tone of voice, and accessibility best practices.
* Participate in design critiques, peer reviews, and continuous improvement efforts.
* Keep content documentation up to date, including reusable patterns and components.
* Support end‑to‑end content delivery for new features, updates, and releases.
* Use data, research, and insights to improve content performance and customer outcomes.
Qualifications
* Solid experience in digital copywriting, content design, or UX writing.
* Good understanding of UX principles, customer journeys, and responsive design.
* Able to take complex information and make it simple and clear for a wide audience.
* Comfortable working as part of cross‑functional digital teams.
* Knowledge of accessibility standards (like WCAG) and inclusive design practices.
* Familiar with CMS platforms and design tools such as Figma.
* Experience using research, analytics, or A/B testing to improve and iterate content.
* Ideally has a background in telecoms, digital services, or other customer‑focused industries.
Benefits
Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work. You can personalize our benefits for you and your family, including discounts, vouchers, a pension plan, and learning tools. Our parental leave policies are among the best in the industry.
Diversity & Inclusion
We believe everyone deserves a chance to stay connected. We are a Disability Confident Employer and encourage people of all backgrounds to apply. We provide reasonable adjustments and support through our recruitment process.
We are regulated by the Financial Conduct Authority and all offers are subject to background checks, including criminal (DBS) and financial checks.
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