Contract Delivery Manager - Facilities Management Contract, WestQuay Shopping Centre, Southampton Position Overview We are seeking an experienced Contract Delivery Manager to oversee the facilities management contract at WestQuay Shopping Centre in Southampton. This role requires a dedicated professional responsible for ensuring the FM contractor delivers all services to the agreed standards, managing day-to-day contract performance, and maintaining effective relationships between all stakeholders. Key Responsibilities Contract Performance Management The role involves monitoring the FM contractor's performance across all service areas including cleaning, maintenance, security, waste management, and utilities. You will track KPIs and SLAs, conduct regular performance reviews, and ensure compliance with contractual obligations. The position requires managing the monthly contract meetings, reviewing service delivery reports, and implementing corrective action plans when performance falls below agreed standards. Operational Oversight You will conduct daily liaison with the FM contractor's management team, coordinate planned and reactive maintenance activities, and ensure minimal disruption to retail operations. The role involves overseeing contractor resource allocation, managing emergency response procedures, and ensuring all works comply with health and safety requirements. You will also coordinate with tenants regarding FM activit...