Role
Previous experience in a reception or customer service role is desirable, particularly within a healthcare setting.
The advertisement indicates a 4‑day work week on Mondays, Tuesdays, Thursdays, and Fridays, but a request for flexibility to provide cover for holidays if required.
Responsibilities
* Greeting and assisting service users and visitors with a professional and friendly manner.
* Answering and directing incoming telephone calls, taking messages, and handling queries effectively.
* Providing administrative support to various clinical and support teams.
* Providing general assistance to the wider team to support the smooth running of the centre.
* Room booking management.
* Ensuring the reception area is tidy, welcoming, and presentable.
Qualifications
* We are seeking an experienced administrator with reception experience, an NVQ or RSA Level II qualification, or the ability to demonstrate competency at Level II.
* You have excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone.
* You are highly organised with a keen eye for detail and can remain calm under pressure in a fast‑paced environment.
* You have good IT skills and are competent in Microsoft Office applications.
* You can work effectively as part of a team and adapt to daily demands.
Employer Information
Laura Mitchell Health & Wellbeing Centre is a modern, community‑focused NHS facility in the heart of Halifax. We offer a mix of out‑patient consultation spaces and services for Adult, Older Adult, and Children and Adolescent Mental Health Services (CAMHS). Our teams are committed to providing high‑quality, compassionate care in a supportive and stigma‑free environment.
We encourage and welcome applications from all protected characteristic groups; we value diversity and want our workforce to be reflective of our communities.
Our mission is to help people reach their potential and live well in their communities. We employ staff in both clinical and non‑clinical services who work hard to make a difference to the lives of service users, families and carers.
Additional Information
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the West Yorkshire secure provider collaborative.
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