Overview
Operations Manager – Travel Sector, based in Brighton, with a full-time, hybrid working arrangement and occasional overseas travel. Salary up to £37k depending on experience.
Responsibilities
* Lead the Transport Team to quote, book, and administer flights and ground transport at competitive rates
* Oversee forecasting of transport spend and future pricing for planning purposes
* Provide regular updates to internal teams and assist Customer Service with transport-related queries or claims
* Ensure all transport providers meet compliance standards, including health & safety audits and contracts
* Continuously improve team processes and deliver training on systems and workflows
* Manage logistics, recruitment, and training of overseas staff, including Guides and Tour Reps
* Ensure operational paperwork is prepared and distributed to overseas representatives
* Support the overseas operation and assist the Duty Office with escalations, managing rotas effectively
* Identify and implement operational efficiencies to enhance delivery and team performance
Skills & Experience
* Proven experience in travel / transport operations, ideally within group travel
* Familiarity with Amadeus or other GDS preferred
* Strong supplier relationship management and contract negotiation skills
* Excellent organisational skills with the ability to manage multiple priorities
* Confident communicator, both written and verbal
* Comfortable leading a team and collaborating across departments
* Calm under pressure and adaptable to changing situations
* Practical, solutions-focused mindset
* Willingness to travel overseas during peak periods
* Clean driving licence and ability to drive abroad
* DBS clearance required (or willingness to obtain)
Additional Information
* Hybrid working – minimum 3 days/week in office after initial induction period
* £33,000 – £37,000 per annum (depending on experience)
* 20 days + bank holidays + birthday off
How to Apply
Please apply for the position of Operations Manager online or email your cv to tolisa@candm.co.uk
Location
Brighton, England, United Kingdom (hybrid role with in-office days; occasional overseas travel)
Salary
£33,000 – £37,000 per annum (depending on experience)
#J-18808-Ljbffr