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Hovis Ltd
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3
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Job Title Customer Service Agent (3-month FTC with potential to go permanent)| Location High Wycombe (HP12 3QS)
So, what’s it all about?
As our next Customer Service Agent, you will be instrumental in both inbound and outbound call experience. Your remit will be to support customers placing orders and consumers with complaints or queries.
To excel in this role, you'll need to be a strong team player, able to work on your own initiative and under pressure. Working with a team of colleagues, you will be responsible for taking and making calls, dealing with complaints, handling social media complaints, and addressing delivery enquiries from customers.
You're not the type to be overwhelmed by the pace of the work. This role isn't a data entry role.
In this role, you will work in a fast-paced environment and closely with stakeholders. You will be given the chance to gain skills and knowledge of how other departments work.
As a Customer Service Agent, you are a strong team player, able to work on your own initiative, and under pressure. You would thrive on working with other departments and gaining knowledge of the wider business. Your remit would be to support customers placing orders and consumers with complaints or queries.
The Key Requirements...
* Inbound and outbound call customer service experience
Benefits baked in
All colleagues can choose from a wide range of benefits, here’s a top crust taster of what we offer:
* Competitive annual leave and flexibility where possible for a healthy work-life balance and recharge your batteries.
* Three levels of pension schemes to suit your needs.
* Aviva DigiCare+ Workplace App includes annual health checks, digital GP consultations, nutritional advice, and much more.
* Hovis Choice benefits platform for everyday savings, cashback and much more.
* Free on-site parking.
Why Hovis?
From breakfast to midnight snack, Hovis has been the heart of UK homes for generations with love in every loaf. Our products are consistently ranked number one or two in bread loaves categories across the UK and Northern Ireland (1), and we’re the nation’s 5th most popular FMCG brand (2).
As we continue to innovate, we seek talented, dedicated people to join us. For over 133 years, our 2,800-strong team has delivered top-quality Hovis bakery goods, and we look forward to strengthening our brand further.
Join us to be part of this exciting journey and help us remain a leading bakery company for years to come.
At Hovis, we believe in embracing diversity and creating a welcoming workplace for everyone. Whether you're applying for a job or already part of our team, we promise to treat you with fairness, respect, and dignity. You will be valued and included here at Hovis. Does this sound like the right environment for you? If so, we would love to hear from you.
To find out more about Hovis please visit our website and social media channels
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