Hours: 40 hours per week
Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm
Salary: £14.18 per hour
Location: Canary Wharf - London
Please note: This is a temporary position for 2-3 weeks, ideal for individuals in between jobs. Immediate start available for the right candidate following a short video interview.
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Overview
We are seeking multiple French Speaking Customer Service Advisors to join our team on a temporary basis. This role involves providing exceptional customer care to consumers in the French markets affected by a specialised nutrition product recall. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy, accuracy, and professionalism.
This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.
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Responsibilities
1. Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
2. Respond to recall-related emails and written inquiries with tailored, compliant information.
3. Log and process cases in the case management system with meticulous attention to detail.
4. Arrange sample returns and resolutions in lin...