Role Overview
This is a cross‑functional, office‑based role suited to an organised and commercially aware professional.
You will act as a central point of coordination, managing client relationships while supporting purchasing, supply chain activity, and operational reporting. The role includes regular interaction with customers, suppliers, and internal teams to ensure parts availability, smooth repair workflows, and accurate performance reporting.
Key Responsibilities
Key Account Management & Customer Service
* Act as the primary point of contact for key customer accounts
* Resolve complex service queries and provide clear repair status updates
* Build strong client relationships to support retention and service growth
Purchasing & Supply Chain
* Procure IT spare parts (e.g. screens, batteries, motherboards) for repair and distribution
* Source and purchase additional goods required by the business
* Raise and process purchase orders accurately
* Liaise with suppliers on pricing, lead times, delivery schedules, and order updates
* Track and follow up on outstanding supplier orders
* Maintain accurate product, supplier, pricing, and stock records
* Support sales and service teams with stock availability queries
* Resolve issues relating to orders, deliveries, or invoicing
* Work with the planning team to maintain optimal stock levels
* Use advanced Excel to consolidate repair, inventory, and shipping data
* Produce weekly Turnaround Time (TAT) and SLA compliance reports
* Act as a link between the workshop and customers, translating technical issues into clear communications
Skills & Experience Required
* Strong Excel skills, including VLOOKUPs, Pivot Tables, and data analysis
* Advantageous to have experience within IT hardware, repairs, or distribution
* Strong customer service and stakeholder management skills
* Commercial awareness with a cost‑conscious approach to purchasing
* Highly organised with the ability to manage multiple priorities
Key Measures of Success
* High parts availability, minimising repair delays
* Consistent, accurate, and timely reporting
* 95%+ SLA compliance across repairs and shipments
* Positive customer feedback and strong account retention
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