MAIN PURPOSE:
Administrative & Clerical Officers provide an administrative service/support in a variety of different settings within the Trust. They will work as an integral member of a team and will be expected to respond to queries, manage their own workload; meet deadlines and problem solve using their own initiative. The post holder may be required to be a first point of contact for patients. The post holder will be required to communicate to patients with clarity and empathy taking into account their particular needs.
Team working is an essential part of this role and the post holder will be required to liaise closely with colleagues in their own team, with others in the various sections of the Patient Administration Services Department, other departments, including clinical staff & GP practices to assist in promoting a patient-focussed, cohesive, responsive and adaptable service.
The post holder will be responsible for a wide range of administrative tasks to support/assist in the effective and efficient provision of services within their department
MAIN DUTIES / RESPONSIBILITIES
1. Input and extract patient information onto any relevant electronic information systems [ Epic. PAS, Patient Centre etc.] in order to provide an effective and efficient service.
2. Select patients from the lists in clinical priority and chronological order and offer appointment/ admission date.
3. Have a working knowledge and understanding of targets and the Integrated Elective Access Protocols (IEAP). Adhere to this policy at all times.
4. Scanning and uploading of documents onto electronic systems.
5. Word processing /producing reports/working on computer systems.
6. Supporting Team Leads to undertake patient information checks to assist audits.
7. Actioning work queues to ensure patient data accuracy within epic.
8. Responsible for assisting training and induction for new start staff within area of responsibility.
9. Maintain electronic and manual Filing System.
10. As and when required, provide cover for reception areas.
11. Dealing with general enquiries/providing advice, which requires immediate action within definitive guidelines, protocols & policies.
12. Responsible for prioritising own workload, maintaining diaries, making appointments, receiving and processing incoming mail/email in an accurate and timely manner in accordance with agreed procedures within area of responsibility
13. Develop and maintain strong communication with a range of staff including Clinical and Nursing Staff and administrative staff across multiple teams and Directorates.
14. Supervising staff and allocate work as appropriate.
15. Provide assistance for other team members with tasks as and when required.
ESSENTIAL CRITERIA
4 GCSE's Grades A-C to include English Language (or equivalent Qualification) plus 1 year's
administrative /clerical experience.
OR
NVQ Level 2 in Administration (or equivalent qualification) plus 1 year's administrative /clerical
experience.
OR
2 year's administrative /clerical experience.
1 year's word processing experience.
Experience in using Microsoft packages to include WORD, EXCEL, and OUTLOOK.
DESIRABLE CRITERIA
Experience of using computerised databases.