Overview
CWJobs Southampton, England, United Kingdom
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Responsibilities
* Leading the Sales Desk: Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities. Drive the implementation of the store\'s sales plan, aligning the team to deliver against key sales and margin targets. Champion customer service excellence across the team, meeting service level agreements for in-person and telephone support. Maximise upsell opportunities and ensure strong product promotion, including monthly offers and direct orders.
* Driving Commercial Success: Lead the team to meet store profitability and margin targets through sound commercial decisions. Manage the quote bank and Customer Contact platform, supporting the team to improve conversion rates and achieve sales goals. Understand and respond to local customer needs, developing effective business-to-business relationships. Monitor customer accounts, identify growing members, and work with the team to grow new business and retain key clients.
* Empowering and Developing the Team: Line manage the trade sales team — defining and assigning tasks, managing performance, and coaching for improvement. Inspire and motivate your team daily, creating a culture of collaboration, trust, and personal accountability. Support the life cycle of a colleague, including active recruitment.
* Operational Leadership & On-Duty Responsibility: Act as the most senior leader in store when required, taking responsibility for store-wide operations. Key holder responsibilities including opening/closing the store, cash handling, vehicle/plant monitoring.
* Service & Store Culture: Lead by example — creating a positive department culture aligned with our core values. Promote the use of internal systems for communication, learning, and store operations.
Rewards & Benefits
Benefits
* Work-Life Balance & Extras: Colleague Discount, Holiday Buy Scheme, Paid Volunteer Leave, Enhanced Family Leave Pay, Free Breakfast, Apprenticeships & Career Development, Refer a Friend Bonus.
* Financial Benefits: Enhanced Pension Scheme, EarlyPay, Profit-Based Bonus Scheme, ShareSave Scheme, Retail & Leisure Discounts.
* Health & Wellbeing: Health Cash Plan, Employee Assistance Programme, Life Assurance, Gym Discounts, Cycle to Work Scheme.
About Us
Looking to build a career with a company that supports the nation\'s tradespeople? At Selco Builders Warehouse, we\'re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do. We\'re a well-established name in the industry with a strong store network across the UK, continuing to invest in our people, our business, and our future. It\'s a busy, fast-paced environment where no two days are the same, but you\'ll be surrounded by great colleagues and backed by a superb reward and benefits package. We\'re committed to being a truly inclusive employer — creating a workplace where everyone feels welcome, respected, and able to thrive, regardless of background or experience. Health and Safety remains our top priority, and we\'ll always support our colleagues in doing their best work, safely.
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Seniority level
* Mid-Senior level
Employment type
* Full-time
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