Customer Relationship Manager (CRM Manager)
Our client is looking for a proactive and customer-focused Customer Relationship Manager to join the Care and Resolution team. In this role, youll act as the main point of contact for customers, taking ownership of complex or high-impact issues and ensuring a smooth, professional experience from start to finish.
You’ll play a key role in strengthening relationships, improving customer experience, and supporting retention and renewal across the business.
Key Responsibilities
* Act as the main contact for customers, managing complex issues from start to finish
* Coordinate with different teams to resolve customer problems efficiently
* Keep customers updated and build strong, trusting relationships
* Identify root causes of issues and help improve processes to prevent repeats
* Support customer retention and renewal by understanding needs and risks
* Ensure accurate records and high standards of communication
Key Experience & Skills
* Experience in customer relationship, account management, or support roles
* Strong communication skills, both written and verbal
* Ability to manage complex situations and make sound decisions
* Good organisation and attention to detail
* Able to work across teams and influence others
* Familiarity with CRM systems and problem-solving approaches
This role offers an excellent opportunity for someone looking to step into a position where they can take the next step in a leadership role, develop, and make a meaningful impact on both customer experience and business outcomes within a collaborative, customer-focused environment.
The position is Monday to Friday, 8:30am - 5:00pm, offering great hybrid flexibility, with a salary of up to 32,000.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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